The buyer shall have the right to return a purchase within fourteen days of receipt for an exchange or refund at his/her preference. If the item is defective or for any other reason provided, they do the following;


Send an email to: art@eefsanders.com within fourteen days of receipt stating: (a) your Invoice Number (b) artwork title (c) reason for return and (d) request for exchange or refund; Return the painting to Eef Sanders in the condition it arrived in, via the instructions that Eef Sanders sends following your email; the painting(s) must be returned in their original packaging (which the buyer should retain for the purpose) and must be in an unused condition.

All framing supplied by Eef Sanders is custom made to a specific purchase item. Any purchased item with a custom frame provided by Eef Sanders shall not apply for any refund or exchange.

Eef Sanders will not be held liable for any damage to any painting caused anytime after receipt of the order. 

Eef Sanders will not be able to accept any returns of a painting that have been damaged after receipt.

Eef Sanders will process and refund/exchange all returns within 30 days of receiving returned painting(s) from the buyer in the post or via our chosen common carrier. For painting(s) shipped to a different country from the origin country for such painting(s), Eef Sanders may offer only a partial refund subject to shipping (both outbound and return) and handling costs.

Buyers may request to cancel an order within 24 hours of placing the order by emailing; art@eefsanders.com. 

Eef Sanders will, at our discretion (pending shipping and whether the order has already been processed) either elect to refund the buyer immediately, or inform the buyer to follow the normal returns policy.